simple Support

Email support@minuet.studio. Include your iOS version and iPhone model if something is broken — and a screenshot if you can.

The background isn’t lifting away

Subject lifting needs an iPhone; it does not run in the iOS Simulator. On a device it works best when the object is clearly separated from what’s behind it — a plain floor, a table, a wall. A dark object on a dark background is the hardest case.

If a lift fails, the original photo is kept and you can rename the item by hand.

I bought Simple Plus and it isn’t showing

Open Settings ▸ Restore Purchases. If that doesn’t work, check you are signed in to the same Apple Account that made the purchase.

Managing or cancelling a subscription

Settings ▸ [your name] ▸ Subscriptions on your iPhone, or Customer Center in simple’s own Settings. Deleting the app does not cancel a subscription.

Refunds are handled by Apple at reportaproblem.apple.com.

What happens if Plus lapses

Nothing is deleted. Your shelf stays intact and readable. Adding beyond 50 things and automatic AI naming pause until you resubscribe.

My shelf isn’t syncing to my other device

Both devices need to be signed in to the same Apple Account with iCloud enabled for simple. Check Settings ▸ [your name] ▸ iCloud. simple shows the current iCloud status in its own Settings.

Getting my data out

Everything is on your device and, if iCloud is on, in your own iCloud account. There is no server-side copy to request. See the Privacy Policy for how to delete both.

Deleting everything

Delete the app to remove everything on the device. To remove the synced copy, use Settings ▸ [your name] ▸ iCloud ▸ Manage Storage and delete simple’s data.

Does simple send my photos anywhere?

Only on Simple Plus, and only for AI naming: a small copy of the item photo goes out to be identified and is not stored. On the free tier nothing leaves your device. The Privacy Policy covers this in detail.